Hotel Policies

Our cancellation policy when booking one of our hotel rooms is 2 days prior to arrival (for example, if your booking is for a Monday, you can cancel free of charge up until 23:59 on the previous Friday; 2 full days prior your arrival date).

Guests can cancel free of charge up until this point but any cancellations after this point will result in the full value of the booking being charged to the card used to secure the booking.

Cancelation Policy for Self-Catering Apartments:

When booking one of our self-catering apartments our accounts department will charge the full amount of your booking in advance at the time of the reservation.

Should you cancel your booking up to 7 days prior your arrival date, the first night of your booking will be charged as a cancellation fee. You will be refunded for the remaining balance (if any).

Should you cancel your booking within 7 days from your arrival date, the full amount of the booking will be charged as a cancellation fee.

 

Depending on the option booked, a damage deposit might be pre-authorized from your card at the time of check-in, which is equal to €25.00 by the maximum number of people that the suite, apartment of townhouse can host, as described for each accommodation type or €100.00 damage deposit in respect of accommodation types with a maximum occupancy of up to 2 people. On departure the deposit will be refunded/transaction voided provided that no damage has been done to/in the property and our house rules has not been broken. For full house rules, please refer to the House Rules section listed below.

Check out is 11AM (we need time to prepare the property for the arrival of our next Guests). Guests who ignore our check out times will be charged and this will be deducted from their deposit. If you require a late check-out time please contact reception and we will look into this for you as it depends on availability. Extra fees will apply if we can facilitate your late check-out.

 

Bellavista Hotel and Self-Catering Suites wants to ensure that all our Guests / Neighbours have a Good Night Sleep and with this in mind we would ask guests to respect others as we do welcome a large number of guests with young families and we want to ensure everyone who stays here respects each other. Please be quiet when returning home late in the evening, sound travels at night and there is nothing worse than broken sleep, especially if you are woken by loud noise. Please keep music/televisions at an acceptable sound level, your bedtime may be a lot later than other guests who have made plans for an early start to explore Cobh and the surrounds.

 

Parties are STRICTLY NOT ALLOWED in our Self-Cater Suites & Townhouses, guests who do not comply with this RULE will be removed immediately, no exceptions, AND NO REFUNDS. Remember we are not providing accommodation for guests who think they can stay up all night drinking and playing music and talking, this is not what we are about and will not tolerate this behaviour. If you are in our Town House Suites then you must be aware that we have neighbours, some of whom are elderly and need to be respected, any call from our neighbours will result in your deposit being rescinded. Smoking Is Strictly Prohibited Smoke alarms are for your safety and must not be tampered with, if you are cooking all our apartments / townhouses have smoke extractors fitted over our cookers so like at home you must use these. If you set off the alarm, we then need to call a qualified electrician from Stafford Electrical who sign off that they have reset the alarm and it is safe for the next rental. A €100 charge applies if you set off a fire alarm either from cooking / smoking etc. If you decide to try and reset the alarm we will know as an error message will come up on the fire panel and only our electrician has the code to remove and reset this error message / warning light. Please do not tamper with our fire alarms, they are installed for your safety. Hotel Will ask ID proof for guest staying at the Hotel.

 

Thank you so much and have a wonderful stay.

 

The BellaVista Hotel's Team